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FtOCC Technician (trixbox CE, Pro and PBXtra)
FtOCC Tecnico (FtOCC Technician) es un curso de tres días para certificación técnica diseñado para entrenar Revendedores (Resellers) y consultores para dar soporte a clientes que utilicen sistemas Trixbox CE, Trixbox Pro, y PBXtra. Dictado por instructores y personal de soporte técnico certificado por Fonality y diseñado para administradores de sistemas Linux. El personal técnico FtOCC se internara en la instalación de la aplicación y plataforma, configuración hacia “carrier” e su integración, configuración de red, causales de eco y soluciones, y otros problemas comunes. Una vez completado este curso, los “resellers” automáticamente se convertirán en “Fonality Authorized (AL2) Resellers” y alcanzaran incrementos en los descuentos en soporte. Este curso sera dictado completamente en español.
Patrocinado por
Que obtiene?
- Kit gratis de Trixbox Pro (demo) con “Call Center Edition” y soporte
- 10% descuento en licencias Trixbox Pro
- 25% de descuento en soporte
- Franela polo y gorra, Certificados FtOCC
Cuales son los tópicos cubiertos?
- Resolución de problemas nivel 1 nivel 2
- Ambientes LAN y WAN
- Configuración apropiada del hardware del sistema
- Guía de instrucciones de instalación de Trixbox y PBXtra
- Teléfonos IP y su configuración SIP
- Configuración apropiada de Router y Firewall
Quien debe asistir?
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Revendedores y consultores que estan incrementando sus negocios de Trixbox y PBXtra
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Ingenieros y técnicos de Linux
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Resellers autorizados y Premium de Fonality
NOTA: Un conocimiento practico de Linux básico es requerido. Sin el, es posible que no pueda alcanzar un completo dominio en los conocimientos impartidos en clase, pues desde el comienzo se utiliza la consola de comandos de Linux, para comandos básicos. En mas detalle, los ejercicios de laboratorio requerirán conocimiento de los comandos básicos de "CLI", manejo de "scripts" sencillos y la habilidad de búsqueda rápida y análisis de registros (logs) del sistema y da aplicaciones.
Objetivos del Curso
Al final de la clase estará en capacidad de:
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Instalar y configurar Trixbox CE, Trixbox Pro, y PBXtra
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Resolver problemas asociados a la instalación, administración, y uso del sistema mas rápidamente
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Configurar sus propios teléfonos, de manera que disminuya el tiempo requerido para añadir teléfonos y dispositivos!
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Experimentar con algunos problemas para evitar los errores usuales de los principiantes
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Tener un entendimiento profundo de como trabaja Trixbox y PBXtra (producto, procesos, políticas, protocolos)
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Recibir descuento completo de Reseller (para Resellers Autorizados y Premium solamente)
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Recibir prioridad directa de acceso nivel 2 a los servicios de soporte de Trixbox y PBXtra (para Revendedores - Resellers - Autorizados y Premium solamente)
Agenda FtOCC Technician
Dia 1: Mudanzas/Adiciones/Cambios (MAC), Instalación, y Pre-Ventas
| 7:30 AM 9:00 AM |
Pre-Ventas
Practicas recomendadas en Instalación
Laboratorio de instalación
Resumen de MAC / HUD
Laboratorio de MAC
Caso de estudio
Menú avanzado de llamadas |
Día 2: Proveedores de Servicios, Redes, Eco
| 9:00 AM |
PRI, PSTN, y VoIP
Fundamentos de Redes para VoIP UDP vs. TCP
Resolución de problemas de Redes
Laboratorio de seguimiento de llamadas (Call Traces)
Resolución de problemas de Teléfonos
Laboratorio de "Grepping" o búsquedas para canales
Resolución de problemas de Hardware |
Día 3: Integración, Caso de estudios, Resolución de fallas
| 9:00 AM |
Laboratorio de Respaldo de Servidores
Laboratorio de Página de Tarjetas
Laboratorio de "Click-to-Call"
Laboratorio para arreglar fallas con Teléfonos
Laboratorio de Llamadas grabadas
Perl Teaser! |
| 3:15 PM |
Resumen de Clase / Revisión |
| 3:30 PM |
Examen en Línea |
| 5:00 PM |
Final de clases |
© Fonality 2007. Fonality, HUD y Trixbox son marcas registradas de Fonality. Asterisk es una marca registrada de Digium, Inc. Corporacion ARME, CA (ARMECA) es la empresa Partner de Fonality para Entrenamientos y Reventa de sus productos en Latino America. Ishi Technologies Inc, empresa encargada de la logistica y entrenamiento a nivel internacional de servicios Tecnologicos.
|
Where
A definir 30 dias antes del curso en el pais de los solicitantes
Hosted By
Corporacion ARME, CA (ARMECA)
Empresa de Servicios, consultorias y entrenamiento especializados en alta tecnologia para el mercado hispano parlante.
Reseller de productos y Partner de entrenamientos de Trixbox para America Latina y paises de habla hispana, asi como tambien de las marcas mas reconocidas en el mercado de Redes de datos y VoIP.
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